Frequently Asked Questions

How can we help?

Give us a call: 1 (720) 728-5930
Monday - Saturday: 10AM - 6PM MST
Sunday: 12PM - 5PM MST

Send us a message:
contact@qintiperu.com

Get in Touch

What can we help you with?

Products

Gifting

About Qinti

Orders, Shipping & Tracking

Returns & Exchanges

Payments

Frequently Asked Questions

Products

Alpaca Wool Care Guide

Orders, Shipping & Tracking

We send an order confirmation email after an order is placed.

At this time, we do not ship internationally.

Most orders are shipped within 1 business day. Please allow 1-2 business days for processing.

We are usually very fast in shipping out products. If you would like to change or cancel your order, please contact us asap!

To ensure your security, we take steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

We will send you an email to acknowledge that we have received your order. The email will include your tracking number. If you do not receive a confirmation email after placing an order, please contact our customer service (contact@qintiperu.com) for further assistance.

We deliver all online orders in an exclusive Qinti-branded gift box as a standard service.

Yes. You can add a personalized gift message to your purchase at the point of Checkout. Message guidelines can be found in our Terms & Conditions.

Orders are typically delivered be delivered by USPS. For larger items, we deliver with UPS.

At present, we do not offer click and collect as a delivery option. If there is an item online that you would like to pick-up at a boutique location, please contact our customer service so we can determine if we can have that item is available for pickup.

About Qinti Peru

We offer a carefully curated collection of our best sellers, newest styles, and seasonal limited edition pieces online. Depending on our shop's location, we may have slightly different items in-store due to different climates and the fact that certain pieces we have are artisanal and therefore one-of-a-kind.

If you saw something in-store that you would like to purchase online, please reach out and we are happy to check if we have the item or something similar.

Yes! We have three boutiques in Colorado and Georgia.

Our store hours by location are:

Blue Ridge, GA
Monday to Saturday 10am–6pm
Sunday 10am–5pm

Larimer Square, Colorado
Monday to Saturday 11am-8pm
Sunday 12pm-6pm

Park Hyatt at Beaver Creek, Colorado
Monday to Sunday 10am - 6pm

We look forward to seeing you!

Our founder Claudia loves hummingbirds. As Qinti is a Peruvian shop, she chose the word for "Hummingbird" in Quechua.

Like a hummingbird, our company mission is to spread little moments of joy - sharing with you the nectar of Peru.

Gifting

Your purchases will delivered in a glossy white Qinti-branded box tied with a Crimson ribbon, with the exception of baby alpaca scarves, which is wrapped in tissue paper.

You can purchase a Qinti Gift Card in-store or online. Gift Cards that are purchased online have a maximum amount of $500. If you would like to purchase a Gift Card with a higher or alternative value, please contact our Customer Service team.

Gift Cards can be purchased in-store and can be loaded with any amount from $10 to $500. To purchase a Gift Card in-store with a value of $500 or more, please ask a sales associate for further assistance.

Gift cards expire one calendar year after being purchased.

Yes! Gift Cards can be used for online purchases.

We have both physical gift cards which can be mailed to a recipients or e-gift cards, which can be emailed.

When making a gift purchase in-store, you can request a printed gift receipt at the point of purchase. Please make the sales assistant aware that you would like a gift receipt before making payment and completing the transactions.

Returns & Exchanges

At Qinti Peru, our biggest goal is to well serve our fabulously loyal customers. If you are not completely satisfied with your order, we will do everything we can to try and make it better.

Below is our Exchanges Policy:

Any item you purchased must be returned within 30 days of shipping and all items are only eligible for store credit issued in the form of a gift card. We cannot issue refunds.
Returned items must remain un-washed and unworn.
Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Shipping is non-refundable, unless there was a mistake on our end.
The return is usually processed within 1-2 days of item received. Please allow our team 5-7 business days to process your return once it is received at our warehouse.

Yes, you can exchange your online order to a retail location.

If you believe that you have received a faulty or damaged item, contact our Customer Service team with your order number and images of the item so we can assist you further.

While we take great care to pack your parcel with precision, on a rare occasion we may send the wrong item by mistake. If you have received the wrong item in your order, please contact our Customer Service team to resolve the issue.

Payments

We do not regularly provide discount codes or coupons.

Why, you ask? Because we work hard every day to deliver premium-quality items that look great and feel amazing. We come directly from production and are a small team, so are able to deliver excellent quality at margins which are unheard of in the industry - all while working with artisanal suppliers with commitments to sustainability.

On the occasions that we do provide discounts, we will send promotional information through our newsletter, which you can be a part of - below!

We accept the following payment methods:

Credit Cards: Visa, MasterCard, American Express, Discover, Diners, JCB, Union Pay
PayPal
Apple Pay
Amazon Pay