Care depends on the type of alpaca garment. Please read our baby alpaca care guidefor instructions.

All jewelry, clothing and accessories are 100% designed and made in Peru.

Sterling Silver has a minimum content requirement of 92.5%, which is known as 925 sterling silver. 950 sterling silver has 95% silver, the highest purity available for use; think of it as 18k vs 24k gold. 

For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote.

Email: contact@qintiperu.com

We send an order confirmation email after an order is placed.

If you did not receive a confirmation email, please reach out to our customer service team at contact@qintiperu.com.

At this time, we do not ship internationally.

Most orders are shipped within 1 business day. Please allow 1-2 business days for processing.

We are usually very fast in shipping out products. If you would like to change or cancel your order, please contact us asap! 

To ensure your security, we take steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

We will send you an email to acknowledge that we have received your order. The email will include your tracking number. If you do not receive a confirmation email after placing an order, please contact our customer service (contact@qintiperu.com) for further assistance.

Orders are typically delivered be delivered by USPS. For larger items like coats, we deliver with UPS. 

At present, we do not offer click and collect as a delivery option. If there is an item online that you would like to pick-up at a boutique location, please contact our customer service so we can determine if we can have that item is available for pickup. 

If for any reason you are not completely satisfied with your purchase, you return your item(s) within 30 days of purchase. Sale items are final sale.

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

We offer a carefully curated collection of our best sellers, newest styles, and seasonal limited edition pieces online. Depending on our shop's location, we may have slightly different items in-store due to different climates and the fact that certain pieces we have are artisanal and therefore one-of-a-kind. 

If you saw something in-store that you would like to purchase online, please reach out and we are happy to check if we have the item or something similar. 

Yes! We have three boutiques:

Colorado:

Beaver Creek, CO

Larimer Square, Denver, CO

Georgia:

Blue Ridge, GA

Baby alpaca wool is from the first shearing of the alpaca - when it is a baby. After the first shearing, the wool grows back coarser - which can be itchy. We only use baby alpaca wool because it is silky soft. 

Your purchases will delivered in a glossy white Qinti-branded box tied with a Crimson ribbon, with the exception of baby alpaca scarves, which is wrapped in tissue paper. 

You can purchase a Qinti Gift Card in-store or online. Gift Cards that are purchased online have a maximum amount of $500. If you would like to purchase a Gift Card with a higher or alternative value, please contact our Customer Service team.

Gift Cards can be purchased in-store and can be loaded with any amount from $10 to $500. To purchase a Gift Card in-store with a value of $500 or more, please ask a sales associate for further assistance.

Gift cards expire one calendar year after being purchased.

Yes! Gift Cards can be used for online purchases.

We have both physical gift cards which can be mailed to a recipients or e-gift cards, which can be emailed.

When making a gift purchase in-store, you can request a printed gift receipt at the point of purchase. Please make the sales assistant aware that you would like a gift receipt before making payment and completing the transactions.

At Qinti Peru, our biggest goal is to well serve our fabulously loyal customers. If you are not completely satisfied with your order, we will do everything we can to try and make it better.

Below is our Exchanges Policy:

Any item you purchased must be returned within 30 days of shipping and all items are only eligible for store credit issued in the form of a gift card. We cannot issue refunds.

Returned items must remain un-washed and unworn.

Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.

The return is usually processed within 1-2 days of item received.  Please allow our team 5-7 business days to process your return once it is received at our warehouse.

Yes, you can exchange your online order to a retail location.

If you believe that you have received a faulty or damaged item, contact our Customer Service team with your order number and images of the item so we can assist you further.

Email: contact@qintiperu.com

While we take great care to pack your parcel with precision, on a rare occasion we may send the wrong item by mistake. If you have received the wrong item in your order, please contact our Customer Service team to resolve the issue.

Email: contact@qintiperu.com

We do not regularly provide discount codes or coupons.  

Why, you ask? Because we work hard every day to deliver premium-quality items that look great and feel amazing. We come directly from production and are a small team, so are able to deliver excellent quality at margins which are unheard of in the industry - all while working with artisanal suppliers with commitments to sustainability. 

On the occasions that we do provide discounts, we will send promotional information through our newsletter, which you can be a part of - below!  

We accept the following payment methods:

Credit Cards: Visa, MasterCard, American Express, Discover, Diners, JCB, Union Pay

PayPal

Apple Pay

Amazon Pay